Returns, Refunds & Exchanges
We want you to be thrilled with your purchase! If for any reason you are not completely satisfied, you may return any unworn and undamaged jewelry within 15 days for a refund. All purchases over 15 days cannot be refunded or exchanged.
All items should be returned in the original packaging (box and pouch) along with the original receipt (included in shipping). Any items received after 15 days without authorization will be shipped back.
- Items purchased at any store other than Lily Baker Jewels directly are not eligible for Return or Refund.
- Custom orders/special orders are final sale.
- Earrings (for sanitary reasons) are final sale and non-refundable.
- Sale/Promo/Discounted Items are non refundable, exchange or store credit only.
To process a refund or exchange, please click on the Returns Center link below:
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We reserve the right to withhold up to a 5% restocking fee for any refund (this is required to cover credit card and other processing fees that we do not recover on cancelled orders). We will withhold this amount on any order that is cancelled due to "I changed my mind".
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale/Promo/Discount Code Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you would like to exchange any items within 30 days, please contact us to obtain authorization for the exchange. Your items to be exchanged should be shipped to the address noted below. Please consider insurance on your return shipment as we will process your exchange only once your item is received.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she will find out about your return.
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning/exchanging your items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.