Returns
We want you to be thrilled with your purchase! If for any reason you are not completely satisfied, you may return any unworn and undamaged jewelry within 15 days for a refund. All purchases over 15 days cannot be refunded or exchanged.
All items should be returned in the original packaging (box and pouch) along with the original receipt (included in shipping). Any items received after 15 days without authorization will be shipped back.
To process a refund or exchange, please click on the Returns Center link below:
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We reserve the right to withhold up to a 5% restocking fee for any refund (this is required to cover credit card and other processing fees that we do not recover on cancelled orders). We will withhold this amount on any order that is cancelled due to "I changed my mind".
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale/Promo/Discount Code Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
If you would like to exchange any items within 30 days, please contact us to obtain authorization for the exchange. Your items to be exchanged should be shipped to the address noted below. Please consider insurance on your return shipment as we will process your exchange only once your item is received.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she will find out about your return.
Shipping
To return your product, you should mail your product to:
Harriet Joffe
The Granary
Frampton Mansell
Stroud
Gloucestershire
GL6 8HZ
You will be responsible for paying for your own shipping costs for returning/exchanging your items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Gold Plated
Our jewelry is plated in 14k/18k gold (varies per piece) through electroplating with a layer of 0.5 microns of gold or rose gold on the surface of the base metal. For silver pieces, we plate with an additional layer of rhodium.
For longer life of your jewelry, it is best to avoid exercise, showering, creams and perfumes.
14k/18k Gold
Our fine jewelry is completely customizable per piece and is available in your choice of 14k or 18k gold. These pieces are high quality and timeless and will be with you for years to come.
For longer life of your jewelry, it is best to avoid creams and perfumes.
